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Technical Support Engineer

  • Service Engineer, IT & ITes
  • Full time
  • 1 week ago
  • Shift General
  • Job Qualifications Bachelor

Job Description

Location: GIFT City
About Us: Jaypee Capital Services IFSC Pvt Ltd is a 100% subsidiary of Jaypee Capital, a
prominent proprietary trading firm with memberships in the National Stock Exchange (NSE),
Bombay Stock Exchange (BSE), and Multi Commodity Exchange (MCX) in India.
Situated within the International Financial Services Centre (IFSC) at Gujarat International
Finance Tec-City (GIFT City), Jaypee Capital Services IFSC Pvt Ltd operates as an offshore
entity.
As part of the Jaypee Capital group, the IFSC subsidiary inherits the rich legacy of expertise
and experience in proprietary trading, enabling it to offer a diverse range of financial products
and services. These include proprietary trading in equities, derivatives, commodities, and
currencies, as well as providing liquidity and market-making services.
With a strong focus on leveraging cutting-edge technology and quantitative trading strategies,
Jaypee Capital Services IFSC Pvt Ltd aims to maintain its position as a leading player in the
global financial markets. The firm prioritizes innovation, risk management, and compliance
with regulatory standards to ensure the highest level of integrity and performance in its
operations.
Through strategic partnerships, efficient execution, and a customer-centric approach, Jaypee
Capital Services IFSC Pvt Ltd strives to deliver superior value to its stakeholders while
contributing to the growth and development of the financial ecosystem in the IFSC jurisdiction
and beyond.
Job brief
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our
customers. You will diagnose and troubleshoot software and hardware problems and help our
customers/office Employees / Traders install applications and programs.
Technical Support Engineer responsibilities include resolving network issues, configuring
operating systems and using remote desktop connections to provide immediate support. You
will use email and chat applications to give clients quick answers to simple IT issues. For more
complex problems that require nuanced instruction, you will contact clients via phone and/or
provide clear, written instructions and technical manuals.
Jaypee Capital Services IFSC Pvt. Ltd
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science,
IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus.
Responsibilities
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network
configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a
technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
Requirements and skills
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help
Desk Technician or similar role.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Good understanding of computer systems, mobile, EPBX, CCTV devices and other tech
products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software (eg. RAdmin, Anydesk,
Ultra Viewer).
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
Additional –
• Taking ownership of customer issues reported and seeing problems through to
resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system
issues.
• Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams.
• Maintain real time Hardware Inventory.

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